Give your patients peace of mind by providing them 24/7 access to your providers. Whether it's daytime overflow call handling to help keep hold times low; after-hours call handling that allows your patients around-the-clock communication when they need it the most; or appointment scheduling 24 hours a day, 365 days a year, Tunstall has a fully-customizable, scalable solution to help you increase patient satisfaction and operational efficiencies.
Our solutions can be customized to fit any and all of your healthcare organization’s needs including offering custom communications options through texting/text with reply, calling, email, page, and fax.
Overflow call support for hospitals and clinics when their front office is occupied. We answer calls, schedule appointments, and take messages on their behalf to help reduce hold times and abandons. Tunstall agents act as a back-up during emergency situations, high peak hours, regular meetings, and unforeseen disaster situations.
We provide an after-hours medical answering service. We answer incoming calls during non-business hours, take and relay messages to the office, and in critical situations, we reach out to the on-call physician. Offering after-hours access to your patients will help your hospital or healthcare facility reduce no-show rates while also increasing fill rates.
Our appointment scheduling unit provides customers the ability to schedule, reschedule, or cancel appointments 24/7. Leveraging this solution will not only increase fill rates and reduce no-shows, it will also increase patient access and satisfaction.